{"id":5,"date":"2025-10-03T00:13:50","date_gmt":"2025-10-03T00:13:50","guid":{"rendered":"https:\/\/sifency.com\/support\/?page_id=5"},"modified":"2026-07-08T11:55:14","modified_gmt":"2026-07-08T11:55:14","slug":"support","status":"publish","type":"page","link":"https:\/\/sifency.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5\" class=\"elementor elementor-5\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1ec62 e-con e-atomic-element e-flexbox-base e-default-div e-ef22672 \" data-id=\"fb1ec62\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fb1ec62\">\n    \t\t<div class=\"elementor-element elementor-element-8e9739a elementor-widget elementor-widget-contactform\" data-id=\"8e9739a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"contactform.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\/* Container Spacing *\/\r\n.sifency-custom-form {\r\n    max-width: 900px;\r\n    margin: 0 auto;\r\n}\r\n\r\n\/* Grid Layout for Rows *\/\r\n.sifency-row {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 40px;\r\n    margin-bottom: 30px;\r\n}\r\n\r\n\/* Minimalist Input Styling *\/\r\n.sifency-custom-form input[type=\"text\"],\r\n.sifency-custom-form input[type=\"email\"],\r\n.sifency-custom-form input[type=\"tel\"],\r\n.sifency-custom-form input[type=\"url\"],\r\n.sifency-custom-form textarea,\r\n.sifency-custom-form select {\r\n    width: 100% !important;\r\n    border: none !important;\r\n    border-bottom: 1px solid #000 !important;\r\n    padding: 10px 0 !important;\r\n    background: transparent !important;\r\n    border-radius: 0 !important;\r\n    font-size: 16px;\r\n    color: #333;\r\n    outline: none !important;\r\n}\r\n\r\n\/* Label Styling *\/\r\n.sifency-custom-form label {\r\n    display: block;\r\n    font-size: 14px;\r\n    margin-bottom: 5px;\r\n    color: #000;\r\n}\r\n\r\n\/* Section Headings *\/\r\n.sifency-section {\r\n    margin-top: 50px;\r\n}\r\n\r\n.sifency-section h3 {\r\n    font-size: 22px;\r\n    font-weight: 700;\r\n    margin-bottom: 15px;\r\n    color: #000;\r\n}\r\n\r\n.sifency-desc {\r\n    font-size: 15px;\r\n    line-height: 1.6;\r\n    color: #444;\r\n    margin-bottom: 20px;\r\n}\r\n\r\n\/* Custom File Upload Button *\/\r\n.sifency-file-wrapper {\r\n    position: relative;\r\n    display: inline-block;\r\n}\r\n\r\n.sifency-file-wrapper input[type=\"file\"] {\r\n    position: absolute;\r\n    left: 0; top: 0; opacity: 0;\r\n    width: 100%; height: 100%;\r\n    cursor: pointer;\r\n    z-index: 2;\r\n}\r\n\r\n.custom-file-btn {\r\n    display: inline-block;\r\n    padding: 10px 20px;\r\n    border: 1px solid #ddd;\r\n    background: #f9f9f9;\r\n    font-weight: 600;\r\n    border-radius: 4px;\r\n    cursor: pointer;\r\n}\r\n\r\n.sifency-hint {\r\n    font-size: 13px;\r\n    color: #888;\r\n    margin-top: 10px;\r\n}\r\n\r\n\/* Submit Button styling *\/\r\n.sifency-submit-wrapper {\r\n    margin-top: 40px;\r\n}\r\n\r\n.sifency-custom-form input[type=\"submit\"] {\r\n    background: #000 !important;\r\n    color: #fff !important;\r\n    border: none !important;\r\n    padding: 15px 40px !important;\r\n    border-radius: 50px !important;\r\n    font-weight: 700 !important;\r\n    font-size: 16px !important;\r\n    cursor: pointer !important;\r\n    transition: 0.3s ease;\r\n}\r\n\r\n.sifency-custom-form input[type=\"submit\"]:hover {\r\n    background: #333 !important;\r\n    transform: translateY(-2px);\r\n}\r\n\r\n\/* Mobile Responsive *\/\r\n@media (max-width: 768px) {\r\n    .sifency-row {\r\n        grid-template-columns: 1fr;\r\n        gap: 20px;\r\n    }\r\n}<\/style>\t\t\t\t<div  class=\"sifency-form-styler\">\r\n\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f30-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"30\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/support\/wp-json\/wp\/v2\/pages\/5#wpcf7-f30-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"30\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f30-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"sifency-custom-form\">\n\n <!-- Row 1: Name -->\n\t<div class=\"sifency-row\">\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>First name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>Last name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Row 2: Contact Info -->\n\t<div class=\"sifency-row\">\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>Email address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>Phone number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"phone-number\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Row 3: Support Specifics -->\n\t<div class=\"sifency-row\">\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>Subject \/ Reason for Inquiry<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"support-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"What can we help you with?\" value=\"\" type=\"text\" name=\"support-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"sifency-col\">\n\t\t\t<p><label>Order ID or Account Number (optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"e.g., #12345\" value=\"\" type=\"text\" name=\"order-id\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Section 4: Attachments (Screenshots\/Logs) -->\n\t<div class=\"sifency-section\">\n\t\t<h3>Upload Screenshot or Log File (optional)\n\t\t<\/h3>\n\t\t<p class=\"sifency-desc\">Providing a screenshot or relevant file helps our support team resolve your issue much faster.\n\t\t<\/p>\n\t\t<div class=\"sifency-file-wrapper\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"support-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png,.txt,.log\" aria-invalid=\"false\" type=\"file\" name=\"support-file\" \/><\/span><br \/>\n<span class=\"custom-file-btn\"><i class=\"eicon-upload-circle\"><\/i> Upload Files<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p class=\"sifency-hint\">Max file size 10MB (PDF, DOCX, JPG, PNG, TXT, LOG)\n\t\t<\/p>\n\t<\/div>\n\n <!-- Section 5: Message Details -->\n\t<div class=\"sifency-section\">\n\t\t<h3>How can we help you?\n\t\t<\/h3>\n\t\t<p class=\"sifency-desc\">Please provide as much details as possible regarding your issue or question so we can serve you better.\n\t\t<\/p>\n\t\t<p><label>Your message...<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"support-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe your issue here...\" name=\"support-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\n <!-- Submit Button -->\n\t<div class=\"sifency-submit-wrapper\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Support Ticket\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"27\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Title Description \ud83d\udcce Attach images Name * Email * I agree with Privacy Policy and Terms and Conditions *<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":27,"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":44,"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/pages\/5\/revisions\/44"}],"wp:attachment":[{"href":"https:\/\/sifency.com\/support\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}