Sifency support includes help with theme installation issues, fixing reported theme bugs, ensuring compatibility with bundled plugins, and answering technical questions related to the theme and Sifency Addons plugin through our ticket system.
Do you help with theme installation?
Yes. If you follow the documentation and still face issues installing the Sifency theme, our support team will gladly assist you and guide you in the right direction.
Do you provide full website setup?
Complete website setup from start to finish is not included in standard support. If you want full installation and demo setup, you can order our Theme Installation Service.
What kind of customizations are supported?
We support minor customizations that are possible using existing theme options, Elementor controls, or built-in settings—without modifying theme core files or adding new features.
Do you support advanced custom development?
No. Custom features, new functionality, or major design changes are not included in standard support. For advanced customization, you can contact Sifency Custom Studio.
Is the Sifency Addons plugin included with the theme?
Yes. Sifency Addons is bundled with the theme and fully supported. We guarantee compatibility between the theme and the Sifency Addons plugin.
Do you fix bugs in Sifency Addons widgets?
Yes. If you report a genuine bug that affects normal usage, our team will investigate and fix it in a future update.
Does Sifency Addons work with free Elementor?
Yes. All widgets and features are designed to work smoothly with the free version of Elementor, unless otherwise mentioned.
Can I use Sifency templates with Elementor?
Yes. All Sifency templates are built using Elementor and can be easily imported, edited, and reused on your website.
Do you customize Elementor templates for me?
No. Template customization beyond available controls is not included in support. You may request paid customization services if needed.
Will templates work with my content?
Yes. Templates are designed to be flexible, but you may need to adjust images, text, and layout to match your content.
Do you support third-party plugins?
We only guarantee compatibility with bundled or recommended plugins. Support for third-party plugins is not included, as they may require additional customization.
What if a plugin conflicts with the theme?
If the plugin is bundled or recommended, we will fix the issue. If it’s a third-party plugin, you may need to contact the plugin author or request custom development.
Do you provide regular updates?
Yes. We release regular minor and major updates to improve features, fix bugs, and ensure compatibility with the latest WordPress versions.
Are updates safe?
Yes. All updates are tested to ensure stability and security. However, we always recommend creating a backup before updating.
Do you optimize website speed?
No. We provide general guidance on performance improvement, but full speed optimization and SEO services are not included in standard support.
Do you help with server configuration?
We do not configure servers, but we can recommend server settings based on theme requirements if you face issues.
Do you support local development environments?
Issues related to local servers (XAMPP, Laragon, etc.) are outside standard support. Please refer to the software documentation.
How do I contact Sifency support?
You can contact us via our ticket-based support system. Please include clear details, screenshots, and URLs to help us assist you faster.
Do you provide live chat or screen sharing?
No. Live support, remote assistance, and screen sharing are not included. These services are available through Sifency Custom Studio.
Do you manage backups and updates for my site?
No. Backup creation and applying updates on customer servers are not included in standard support.
